Privacy Policy
Effective Date: August 29, 2026. This policy outlines how Livona Space collects, processes, and protects your personal information when you use our website, contact forms, or AI Assistant chatbot.
1. Information We Collect
We collect personal information that you voluntarily provide when submitting an enquiry form, requesting a site consultation, or interacting with our AI Assistant chatbot ("Ask Livona AI"). This includes:
- Full Name: To address you personally in communications.
- Mobile Phone Number: To contact you via direct phone calls or WhatsApp regarding your project enquiry.
- Location / Area: To verify service availability in your neighborhood in Bangalore.
- Project Scope & Floor Plan Details: Space dimensions, room types, property type (2BHK, 3BHK, Villa), budget range, and timeline requirements.
2. How We Use Your Information
Your personal information is strictly used for legitimate business purposes related to fulfilling your renovation requests:
- To evaluate your floor plan and prepare preliminary cost estimates or mood boards.
- To schedule virtual consultations or in-person site measurement visits with a dedicated project engineer.
- To send project updates and line-item quotations.
3. Data Protection & Sharing
We do not sell, rent, or trade your personal information to third-party advertisers or external data brokers under any circumstances.
Your data is accessible only to authorized Livona Space project managers and engineering staff. Form submissions and chatbot leads are dispatched securely to our internal customer management system and communication tools (such as WhatsApp API and encrypted email dispatch services) strictly to process your enquiry.
4. Data Retention & Your Rights
We retain your contact details only as long as necessary to complete your project consultation or active renovation project. You have the right to request access to your stored data, ask for updates, or request complete deletion of your personal records at any time by contacting us.
5. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact our team: